This Refund & Cancellation Policy outlines the terms relating to course purchases and payments made through the All About Fostering learning platform.
Users may purchase training courses through the website using approved payment methods or authorised promotional access.
Access to purchased courses is granted upon successful payment confirmation.
Refund requests may be considered only under the following circumstances:
Duplicate payment made accidentally
Technical issue preventing access to the purchased course
Incorrect course purchased and reported within 24 hours without course access being used
Refunds are not generally provided once:
Course materials have been accessed
Assessments attempted
Certificates issued
Significant course progress completed
Users may request cancellation of enrolment before accessing course materials.
Cancellation requests must be submitted in writing through our contact form or official support email.
Approved refunds may take 5–10 working days to process depending on payment provider and banking procedures.
Courses purchased under special promotions, discount campaigns, or promo codes may be non-refundable unless required by law.
Where technical issues occur, we will make reasonable efforts to resolve access problems before considering refunds.
We reserve the right to update or improve course content, assessments, and training materials without prior notice.
For refund or cancellation requests, please contact us through our official website contact details.